Earlier this week, Microsoft updated the first Windows Phone 7 update to fix issues found with Samsung handsets. Unfortunately, the updated update is also having trouble, with users reporting that it won't install on some handsets. The update was previously withdrawn for Samsung handsets when it was discovered that the original was failing to install and in some cases even bricking phones.
Though the new version of the update is faring better than its predecessor—there don't appear to be any reports of bricked handsets so far—and it is installing successfully to most Samsung devices (even those that previously failed to install the initial update), a minority of devices are still having trouble. Some users have reported that uninstalling applications and freeing up disk space on the phone has resolved their problems, but this is no panacea.
It's all rather embarassing, especially as the purpose of this first update was to update the operating system's update mechanism to ensure smooth delivery of future updates, paving the way for the first "feature" update later this month. That will bring the much-awaited copy-and-paste feature, along with performance enhancements and stability improvements to the Marketplace application. To have one update that fails to work may be regarded as a misfortune; two failed updates looks like carelessness.
Microsoft's official Windows Phone 7 Support Twitter account is tweeting that the company is "aware" of the issue with the update and "looking into it." Current advice is to refrain from making repeated attempts to install the update if it fails to install properly the first time.
We'll be sure to keep you, uh, updated as the situation develops.
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